After-Sales Service

All steel products we sell are sourced from strictly screened upstream steel mills and come with original manufacturer's warranty, test reports, material specifications, and other relevant documentation. If you discover material discrepancies, dimensional errors exceeding national standards, tolerance limits, or obvious surface defects during inspection, please provide photos and order information within 48 hours of receipt. We will arrange a free replacement or full refund within 7 business days after verification and will cover any associated costs.

If you discover obvious damage, rust, broken packaging, or insufficient quantity upon delivery, which is suspected to be a problem caused during transportation, please be sure to take photos for evidence and contact our customer service within 24 hours. We will promptly contact the logistics provider to conduct an investigation and, based on the results, provide reissue, return, or compensation options to protect your legal rights.

For custom steel products ordered by customers, if upon receipt, you discover discrepancies with the processing drawings, insufficient quantity, or substandard processing precision, you may submit a request within 72 hours of receipt, providing the original drawings, photos of the actual product, and a description of the issue. We will prioritize resuming production or reworking, and will cover any necessary logistics costs.

We provide online customer service (phone, WeChat, QQ, website, etc.) from 8:00 AM to 8:00 PM daily, including holidays. If you have any questions during use, our customer service will respond within 2 hours, provide a resolution within 24 hours, and follow up until the issue is resolved.

All orders can be issued with either a 13% VAT special invoice or a standard invoice. Simply provide your invoicing information when placing your order, and we will ship within 5 business days of order settlement. If there are invoice errors, header changes, or re-invoices, please contact after-sales customer service within 7 days of receipt. We will re-issue and re-mail the invoice free of charge.

We provide after-sales follow-up services for every order, including a three-day follow-up phone call, WeChat delivery confirmation, and satisfaction ratings. If you are dissatisfied with product quality, delivery speed, or service attitude, please submit your feedback through the form on our official website. We will arrange a dedicated follow-up visit based on customer feedback and optimize our service process.

For established customers with an annual cumulative purchase volume exceeding 50 tons or a continuous partnership of more than 6 months, we provide the following value-added after-sales services:

• Create a dedicated customer profile to record product preferences and processing habits
• Provide priority scheduling for urgent orders
• Assist with material selection with free technical consultants
• Regularly provide material testing services or logistics coupons
• Establish a dedicated customer service channel with a response time of 5 minutes